How can I join?
1-877-353-0188 (Toll-free)
TTY/TDD 711
Member Services
1-877-353-0185 (Toll-free) 
TTY/TDD 711

Benefits & Services

Every member is assigned a team that includes a Senior Whole Health of New York Nurse Care Manager, Primary Care Provider, a Community Resource Coordinator and community service agencies. Our members are also supported by professionals such as Senior Whole Health of New York pharmacists and social workers. As a member, you receive in-home assessments to evaluate your individual needs from our Senior Whole Health Personal Care Team.

We offer members comprehensive care, including preventive services, physician services, hospital care, pharmacy and support services.

Senior Whole Health of New York NHC Benefits & Services

In addition to your Medicare and Medicaid Managed Care services, members receive:

  • In-home assessments to evaluate your individual needs
  • An individual care plan
  • $0 Doctor appointments
  • $0 Dental visits
  • $0 Vision services
  • Eyeglasses (limitations apply)
  • Medicare prescription drug coverage (co-pays may apply)
  • OTC Card to buy certain over-the-counter (OTC) medicines and health-related items up $80 a month (up to $960 a year) (PDF)
  • Transportation to and from medical appointments
  • Private duty nursing services
  • Home health services
  • Home delivered meals
  • Adult day healthcare
  • Personal care services
  • Personal Emergency Response Services (PERS)
  • 24/7 phone access to a Senior Whole Health of New York Nurse Care Manager
  • Access to a Senior Whole Health of New York team member or interpreter who speaks your language
  • Personal Care Team who help members receive quality medical, social and community-based services

Annual Contract Renewal

Contracts between plans and Medicare are renewed annually. Plans and/or Medicare may choose not to renew a contract resulting in termination of the plan and termination of beneficiary's enrollment in the plan. Plans may also choose to reduce their service area and no longer offer services in the area where the beneficiary resides. If this happens, all members will receive written notice at least 60 days prior to termination of their enrollment, including information on other health plan options and how to contact and enroll in another plan.

Last Updated 10/01/2017
H5992_2018_099 Pending CMS Review