Senior Whole Health now offers Electronic Remittance (ERA) and Electronic Fund Transfer (EFT). If you are currently enrolled with Change Healthcare ERA or EFT you should be seeing your payments electronically. If you are not enrolled, you can switch from paper to electronic payments over the phone, online, through the mail or via fax.
The Senior Whole Health of New York Claims Operations contact information is:
Claims E-Fax: 1-617-812-7859
Claims Inquiry: 1-866-233-4773
EDI Technical Assistance: If you are currently submitting via Emdeon you should have a login for ON24/7 web-site. If not ON24/7 is a web-based system that allows Emdeon customers to submit service requests and check on the status of those requests 24 hours a day, 7 days a week. Please contact Emdeon directly at 1-888-363-3361 or visit the ON24/7 site.
It is important to remember that an Electronic Data Interchange (EDI) submission is the recommended method for all claims. Claims Submitted via EDI are received and processed in a more efficient manner. Senior Whole Health works with Emdeon for all EDI transactions. When submitting your 837 (I & P) files, please use our Payer ID: 83035.
When the need arises to submit a paper claim, please send claims to:
Senior Whole Health
PO BOX 956
ELK GROVE VILLAGE, IL 60009-0956
EDI: Payer ID 83035
If you have any questions or require additional information, please contact our Claims Operations Department at 1-866-233-4773 Monday thru Friday 9:00 am to 5:00 pm.
Electronic Claims Information:
Senior Whole Health of New York accepts EDI claims submission for CMS 1500, CMS 1450 (UB-04) and UB92 claims forms in standard 837 format.
Any provider who bills using the standard 837 format can submit claims electronically to Senior Whole Health of NY's payer ID 83035. Providers can submit claims using any electronic clearinghouse or claims service.
For more information on submitting claims electronically, please call EDI technical assistance at 1-866-233-4773.