SWH Among Top Medicare Advantage Health Plans in Consumer Satisfaction in New York

ALBANY, NY (January 30th, 2012) — Senior Whole Health of New York (SWH), a health care plan for people over 65 who are eligible for Medicare and Medicaid, has been ranked one of the highest-rated Medicare Advantage health plans in the state for member satisfaction by the Medicare Consumer Assessment of Healthcare Providers and Systems (CAHPS).
In the recent annual survey, which is conducted to assess the experiences of beneficiaries in Medicare Advantage and Prescription Drug Plans, SWH scored 9.0 (versus the state average of 8.41) on a scale of 1-10 in terms of overall member satisfaction. For prescription drug coverage, SWH also led all other New York plans with a score of 8.80, versus the state average of 8.33.

Additionally, on a scale of 1-4 for customer service ("courtesy and respect"), SWH rated 3.82 (compared to the state average of 3.67), while its overall customer service earned a score of 3.73, versus the New York average of 3.62.

"Our vision is to be a national leader in integrated healthcare that is simple, comprehensive, humane and respectful of our members," said SWH President Margaret Wallingford, noting that the survey was conducted in the first half of 2011 and measured members' experiences with their health plan over the previous six months. "These results clearly show that our philosophy of treating members as individuals translates into genuine member satisfaction."

SWH has offered its patient-centered health care plan in New York since 2007. Through the voluntary program, members set aside their Medicare, Medicaid and Part D ID cards and receive one SWH card that takes care of all of their healthcare needs.

Members and providers have around-the-clock phone access to a nurse care manager, and the company's community resource coordinators arrange and organize services and act as advocates for members. In addition, SWH members and their caregivers have access to an array of home- and community-based services to support members in their residence.

Ranked the fastest-growing private company in the nation by Inc. magazine in 2008, SWH serves residents of Albany, Columbia, Dutchess, Greene, Montgomery, Orange, Rensselaer, Saratoga, Schenectady, Ulster, Warren and Washington counties, as well as New York City (Bronx, Kings, Queens and New York counties).

Last month, SWH bolstered its downstate presence by signing a collaborative agreement with Jewish Home Lifecare, one of New York's oldest and largest rehabilitation, community-based service and long-term care providers. The two organizations will help community-based elders remain in their homes as long as possible, while lowering health care costs and improving their quality of life.